1. Certification

Do you offer a certificate of completion for your courses? 
Depending on the course, a digital certificate may be available at the end of the course. To earn a certification, the final exam needs to be passed.

2. Registration/Login

How can I register?
Registration is free! Simply click on the “Register” button in the upper right corner and fill in the form, providing your valid email address. After registration you will receive a confirmation e-mail to validate your address and complete the registration process.

I forgot my password. How can I reset it? 
Click on the “Forgotten your username or password?” link on the Login page and then enter the email address you used when you registered with us. A new e-mail will be sent to you with instructions to reset your password.

I cannot log into the website. What should I do? 
If you cannot login, the easiest way is to reset your password by clicking on the “Forgotten your username or password?” link on the Login page and then enter the email address you used when you registered with us. A new e-mail will be sent to this address with instructions to reset your password. If you follow these instructions and you still cannot login, you can contact us by e-mail [support@academicsuccess.co.za]. Please make sure that you provide us with the e-mail address that you used when you registered with us originally.

I forgot my password. Can you send it to me?
For security reasons, we don’t have access to your password and so are unable to send it to you. However, you can reset your password by clicking on the “Forgotten your username or password?” link on the Login page and then enter the email address you used when you registered with us. A new e-mail will be sent to this address with instructions to reset your password.

Can I update my personal information?
You can easily update most of your personal information, including your e-mail and password. Your personal information page is accessed by clicking on your user name in the upper right corner (near the Log-out link), which you will see when you are logged in.

3. Take the course

When can I start the courses and is there any cost associated with? 
You can start anytime and anywhere, since our courses are completely self-paced with no tutor-led instructions and schedules to follow. The different courses may be priced differently.

I have logged in. How do I take a course?
Once you are logged in, click on “Courses” in the menu and then select the course of your interest. All the courses are free of charge.

What software do I need to run the course? 
The system requirements can vary depending on the course. Please refer to the “System requirements” section within each course description page for a complete overview.

Can I take a course on my iPad? 
Please refer to the “System requirements” section within the course description page for a complete list for each course. If a course requires Adobe Flash, you cannot run it on iPad because Adobe Flash is not supported by iOS.

I have a bad Internet connection. Can I download the course and take it off-line? 
Unfortunately, you cannot.

Can I take a course on my tablet or mobile device?
We don’t recommend taking the course on smartphones, tablets or other mobile devices with a screen size with less than 7 inch. Please refer to the “System requirements” section within the course description page for a complete list for each course. As Adobe Flash is not supported by iOS, those courses that require Adobe Flash cannot be viewed on iPad.